SERVICES

Reservations support that works around your business.

From everyday enquiries and booking administration to extra help during busy periods, SwoonStays provides flexible remote reservation support tailored to the way your accommodation business operates.

01 — RESERVATION SUPPORT

Keep enquiries moving and bookings organised.

From the first guest enquiry through to confirmed bookings and amendments, SwoonStays can manage the everyday reservation tasks that take up your team's time — while keeping communication professional, responsive and consistent.

  • Guest enquiries and availability
  • Quotes and booking follow-up
  • New reservations and amendments
  • Guest communication
  • Payment follow-up
  • OTA and direct booking support

02 — SHORT-TERM & SEASONAL SUPPORT

Extra support when things get busy.

Busy seasons, staff leave and unexpected changes can quickly put pressure on a small accommodation team. SwoonStays can step in for a defined period, providing experienced reservation support without the need for a permanent hire.

  • Peak and high-season support
  • Staff leave cover
  • Short-term workload support
  • Enquiry and booking management
  • Guest communication
  • Help during business transitions

03 — ADMIN & SYSTEMS SUPPORT

Keep the behind-the-scenes details organised.

From listing updates and availability changes to reservation administration and process support, SwoonStays can help keep the details behind your bookings accurate, organised and up to date.

  • Listing and property information updates
  • Availability and calendar updates
  • Reservation administration
  • Rates and minimum-stay updates
  • Reservation and guest records
  • Systems and process support

FLEXIBLE BY DESIGN

Support when you need it without adding another permanent role.

ONGOING SUPPORT

Regular reservation assistance for businesses that need consistent extra capacity.

SEASONAL SUPPORT

Additional help during peak periods when enquiry and booking volumes increase.

SHORT-TERM COVER

Experienced support during staff leave, recruitment, transitions or particularly busy periods.

NEED RESERVATION SUPPORT?

Let’s find the right level of support for your business.

Whether you need ongoing help, seasonal support or short-term cover, tell me what’s happening in your business and we can work out what would be most useful.

LET'S TALK