SwoonStays was created to give accommodation businesses experienced, flexible reservations support without the need to add another permanent member to the team.
I’m Joanne, the person behind SwoonStays.My experience spans almost 20 years across hospitality, front office, guest services and reservations, including working remotely with large holiday rental portfolios.I understand what happens behind every booking — the enquiries that need answering, quotes that need following up, changes that need managing, and guests who expect helpful, responsive communication.SwoonStays brings that experience to accommodation businesses that need an extra pair of capable hands, whether that’s ongoing support or simply help when things get busy.
Guests and potential guests deserve timely, helpful communication.
Enquiries, bookings, amendments and follow-ups shouldn't get lost in the day-to-day.
Every accommodation business works differently. Your reservation support should too.
Whether you need ongoing support, seasonal help or short-term cover,
SwoonStays can work alongside your business and existing team.